Patient and Essential Care Partner Rights and Responsibilities Policy
SCOPE Clinic supports person-centred care and recognizes patients as active partners in decisions concerning their care. Essential care partners will be included in care when requested by the patient, clinically appropriate, and consistent with privacy, consent and safety requirements.
Patient Rights
To receive respectful, compassionate, culturally safe and non-discriminatory care.
To receive care in a safe environment that respects dignity, privacy, confidentiality, accessibility needs, cultural identity, values and preferences.
To receive information in understandable language about the proposed procedure, expected benefits, material risks, alternatives and expected course of care.
To participate in decisions about care and to ask questions before providing consent.
To give, withhold or withdraw consent in accordance with applicable law and SCOPE Clinic policy.
To have personal health information protected and to request access or correction in accordance with the clinic's Privacy and Confidentiality Policy and PHIPA.
To identify an essential care partner or support person and request their involvement when clinically appropriate and consistent with the patient's wishes.
To request communication assistance, interpretation or accessibility accommodation where feasible.
To raise concerns or make a complaint without fear that doing so will adversely affect access to or quality of care.
To be informed of follow-up requirements, significant results and how to obtain urgent assistance after discharge.
Patient Responsibilities
Provide complete and accurate information relevant to care, including health history, medications, allergies and changes in condition.
Follow pre-procedure instructions and advise the clinic promptly when instructions cannot be followed.
Ask questions when information or instructions are not understood.
Treat staff, physicians, other patients and visitors respectfully and comply with clinic safety and conduct requirements.
Participate in agreed care and discharge plans, including arranging a responsible adult escort when required following sedation.
Notify the clinic as soon as possible when unable to attend a scheduled appointment.
Essential Care Partner Rights and Responsibilities
An essential care partner may participate in care at the patient's request when clinically appropriate and with the patient's consent.
Essential care partners will be treated respectfully and provided information necessary to support the patient, subject to privacy and consent requirements.
Essential care partners must respect patient confidentiality, clinic safety requirements, staff direction and the privacy and care needs of other patients.
An essential care partner may raise questions, concerns or complaints through the clinic's established complaint process.
Communication and Monitoring
Information about patient rights, responsibilities, accessibility and the complaint process will be made available to patients through appropriate clinic materials and communication. Concerns regarding rights will be escalated to the Clinic Manager, Privacy Officer, Quality Advisor and/or Medical Director as appropriate and reviewed through the Quality Management System when indicated.